Del Moral

Del Moral Catering

TERMS

 

1. Event Changes
No modifications to the service (number of guests, menu, schedule, etc.) will be accepted within 15 days prior to the event, in order to ensure proper organization and service quality.

2. Food Service
Food will be served exclusively by authorized Del Moral Catering staff, on the previously confirmed date, time, and location. Food will not be served more than 2 hours after service has begun, in order to maintain quality, temperature, and presentation. Inorganic waste collection is not included.

3. Scope of Waitstaff Service
Waitstaff are assigned exclusively to food and beverage service during the contracted hours. This does not include loading or unloading furniture (chairs, tables, linens, centerpieces), nor cleaning duties at the event venue.

4. Attendance and Leftovers
Del Moral Catering is not responsible for shortages or leftovers if actual attendance differs from the contracted number of guests.

5. Kitchen Area Conditions
The client must provide a covered area with solid flooring and proper lighting, with a minimum size of 15 x 15 meters, access to potable water, and located no more than 30 meters from the service area. If these conditions are not met, efficient service cannot be guaranteed. A clean and adequate restroom for our staff is required, equipped with water, soap, and toilet paper. If a portable restroom is provided, it must include a hand-washing station.

6. Reduction in Number of Guests
If the contracted number of guests is reduced by more than 30%, a 30% penalty will be applied to the value corresponding to the canceled guests. This penalty does not apply if the reduction is due to government restrictions.

7. Cancellations and Date Changes

  • Cancellation up to 30 days before the event: 50% of the total contracted amount must be paid.
  • Cancellation up to 8 days before the event: the client must pay 100% of the total contracted amount, and the food will be delivered on the date and time indicated by the client.
  • No refunds will be issued under any circumstances.
  • In the case of a date change, prices will be honored only if the rescheduling is due to official regulations. In all other cases, costs will be adjusted based on availability and the new date.